Receive free installation & activation with the purchase of a new smart home system!

Monday-Saturday 9:00AM – 9:00PM EST

Receive free installation & activation with the purchase of a new smart home system!

Monday-Saturday 9:00AM – 9:00PM EST

Website Terms of Use

Acceptance of the Terms of Use

These terms of use are entered into by and between you and Fluent Inc. (“Fluent”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Use”), govern your access to and use of, and any subdomains hosted thereunder (collectively, the “Website(s)”), including any content, functionality and services offered on or through the Website(s), whether you access them as a guest or a registered user.

Please read the Terms of Use carefully before you start using the Website(s). By using the Website(s), you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website(s).

This Website(s) are offered and available to users who are 18 years of age or older. By using the Website(s), you represent and warrant that you are of legal age to form a binding contract with Fluent and meet the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website(s).

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Fluent’s websites for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Fluent’s websites; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Fluent at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


The materials on Fluent’s websites are provided “as is.” Fluent makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Fluent does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall Fluent or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Fluent’s Internet site, even if Fluent or a Fluent authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Fluent website could include technical, typographical, or photographic errors. Fluent does not warrant that any of the materials on its website are accurate, complete, or current. Fluent may make changes to the materials contained on its website at any time, without notice. Fluent does not, however, make any commitment to update the materials


Fluent has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Fluent of the site. Use of any such linked website is at the user’s own risk.

Site Terms of Use Modifications

Fluent may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Fluent, Inc.’s website shall be governed by the laws of the State of Utah without regard to its conflict of law provisions.

Any claim relating to Fluent Louisiana’s website shall be governed by the laws of the State of Louisiana without regard to its conflict of law provisions.

Additional Terms

If you have existing security equipment in your home, such equipment may or may not be compatible with Fluent’s equipment and may be incorporated into the new Fluent system in some instances. Where system configurations may vary widely, for a completely customized price quote, please contact a Fluent representative at 855-985-0654.

Fluent equipment comes with a Fluent Service Plan. In summary, Fluent’s Service Plan covers all defective equipment for as long as you are a paying customer with Fluent. While defective equipment will be covered while you are a customer with us, after the first 120 days after installation, you will be responsible for a visit charge at our then-prevailing rate for service, plus any applicable taxes. The Service Plan covers defective equipment and normal wear and tear and excludes abuse, neglect, and acts of God.

Certain terms and restrictions apply. See your Agreement for complete details regarding the Service Plan.

You may receive an SMS message with one of the following phone numbers listed below:

  • Account Maintenance: 855.238.4826
  • Installation Appointments: 888.965.4452
  • Service Appointments: 888.965.4452
  • Technical Support: 855.238.4826