Privacy Policy

Last updated: October 31, 2025

This Privacy Policy describes how Fluent Home LLC (“we,” “us,” or “our”) collects, uses, and shares information from users (“you” or “your”) of our website fluenthome.com (the “Site”) and related services.

1. Information We Collect
   • Contact information (e.g., name, email address, phone number)
   • Demographic details (e.g., location, age, gender)
   • Information submitted through forms (e.g., “Get a Quote”)
   • Chatbot interactions and support requests
   • Device and browser data (e.g., IP address, operating system, referral source)
   • Usage data and analytics collected via cookies and third-party tools
2. How We Use Your Information
   • Provide and maintain our services
   • Respond to inquiries and deliver requested information
   • Personalize your experience
   • Improve our Site and services
   • Analyze usage trends and demographics
   • Facilitate marketing and lead generation through third-party platforms
3. Information Sharing
   • Service Providers: We use platforms such as SecurityTrax, Go High Level, and others to manage quote requests, automate workflows, and deliver marketing communications. These providers process data on our behalf and are contractually bound to use it only for specified purposes.
   • Legal Requirements: We may disclose information when required by law, regulation, or to protect our rights and users.
   • Analytics and Optimization: We may share anonymized or aggregated data with analytics providers to improve performance and user experience.
4. Marketing and Lead Generation

   When you submit a form (e.g., “Get a Quote”), your information is securely transmitted to third-party platforms to facilitate follow-up, appointment scheduling, and marketing outreach. You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

5. Chatbot and Automated Tools

   Our Site includes a chatbot that may collect information you provide during interactions. This data is used to assist with support, guide you through services, and improve our responsiveness. Chatbot data may be processed by third-party providers under strict confidentiality agreements.

6. Cookies and Tracking Technologies

   We use cookies and similar technologies to enhance your experience, analyze traffic, and support personalization. You can adjust your browser settings to disable cookies, though this may affect certain features. We honor browser-based Global Privacy Control (GPC) signals where required by law.

7. Your Privacy Rights

   Depending on your location, you may have rights to:

   • Access or delete your personal information
   • Opt out of targeted advertising or data sharing
   • Limit the use of sensitive personal data
   • Withdraw consent for data processing

   To exercise these rights, contact us at support@fluenthome.com.

8. Data Security

   We implement reasonable safeguards to protect your information. However, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and secure your devices.

9. Third-Party Links

   Our Site may contain links to external websites not operated by us. We are not responsible for their content, privacy practices, or data handling.

10. Children’s Privacy

    Our Site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us so we can delete it.

11. Changes to This Policy

    We may update this Privacy Policy periodically. Changes are effective immediately upon posting. We encourage you to review this page regularly.

12. Contact Us

    If you have questions or concerns about this Privacy Policy or your data, please contact us at: support@fluenthome.com