The Fluent Difference – Our Customer Guarantee


Fluent began with a group of individuals who wanted to change how things had been done in the security industry. Fluent was always intended to be different.

For years, security system companies would focus only on getting new customers and not on the customer experience. Fluent was built on the idea that the customer should come first. Not every company believes that customers are the most important but at Fluent, we want to be different.

For 5 years we’ve been bringing security products, automation equipment and technology to homes across North America. Along with the cool technology and useful products comes our commitment to give every customer an amazing experience.

Today we wanted to introduce the next step in making your experience with Fluent even better. We want to hold ourselves to our goals and strive to improve. That’s why we’re introducing 4 part Customer Guarantee:


  1. We commit to providing you with state-of-the-art equipment and technology, as well as extraordinary service, products and staff.

  2. 80% of all customer support calls will be answered within 60 seconds.

  3. We are committed to resolving all customer concerns on the first phone call. Any issue needing a service visit is guaranteed to be serviced within 7 days.

  4. Any customer not serviced within one week will receive free monitoring until the issue is resolved.

We want you and your family to live safer, more convenient lives. We want you to be happy with our service and get the most out of your system. We commit to these guarantees and know that even though some of them may seem small, that can make a big different.

If you ever have any questions, concerns or issues with your system or simple want to just chat there’s lots of easy and quick ways to get a hold of us.

Phone Call: 855.238.4826 | 60 Second Response Time

Online Chat | 90 Second Response Time

Social Media | 5 Minute Response Time

Email: | 1 Hour Response Time

We hope you enjoy your Fluent system and take the time to learn a little more about how it operates and the amazing things it can do to make your life easier. Welcome to the family!