{"id":22128,"date":"2024-05-20T16:33:53","date_gmt":"2024-05-20T22:33:53","guid":{"rendered":"https:\/\/www.fluenthome.com\/faq\/"},"modified":"2025-11-19T06:52:31","modified_gmt":"2025-11-19T13:52:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.fluenthome.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22128\" class=\"elementor elementor-22128 elementor-20957\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e27e49 e-flex e-con-boxed e-con e-parent\" data-id=\"6e27e49\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2d3d0db hero-section e-flex e-con-boxed e-con e-child\" data-id=\"2d3d0db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2f25037 e-flex e-con-boxed e-con e-child\" data-id=\"2f25037\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21f5137 e-con-full e-flex e-con e-child\" data-id=\"21f5137\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbc5964 elementor-widget elementor-widget-heading\" data-id=\"fbc5964\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25c3027 elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"25c3027\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dee9cd7 e-con-full e-flex e-con e-parent\" data-id=\"dee9cd7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-75b5aa2 e-flex e-con-boxed e-con e-child\" data-id=\"75b5aa2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4075bfa e-flex e-con-boxed e-con e-child\" data-id=\"4075bfa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37051b0 toggle-qna elementor-widget elementor-widget-toggle\" data-id=\"37051b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5761\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5761\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Je d\u00e9m\u00e9nage. Puis-je emporter mon syst\u00e8me ? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5761\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5761\"><p>Oui ! Nous proposons des services de retrait, de transport et de r\u00e9installation \u00e0 tous nos clients. Le co\u00fbt peut varier, mais il est g\u00e9n\u00e9ralement de 99 $ pour d\u00e9placer un syst\u00e8me vers votre nouvel emplacement et nous fournirons des services de surveillance \u00e0 votre nouvel emplacement, \u00e0 condition que votre nouvel emplacement soit une zone o\u00f9 nous fournissons de tels services. Nous vous demandons simplement de nous avertir 30 jours \u00e0 l&rsquo;avance de votre d\u00e9m\u00e9nagement afin que nous puissions coordonner votre installation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5762\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5762\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quels sont les \u00c9tats\/provinces que vous desservez ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5762\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5762\"><p>Veuillez consulter nos Licences pour savoir si Fluent est disponible dans votre r\u00e9gion.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5763\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5763\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">O\u00f9 \u00eates-vous situ\u00e9 ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5763\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5763\"><p>Notre base d&rsquo;op\u00e9rations et notre si\u00e8ge social au Canada sont situ\u00e9s \u00e0 Edmonton, en Alberta. Notre si\u00e8ge social aux \u00c9tats-Unis est situ\u00e9 \u00e0 Draper, UT.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5764\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5764\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quelles sont les heures d'ouverture de votre centre d'appel ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5764\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5764\"><p>Notre centre d&rsquo;appel technique et de fid\u00e9lisation de la client\u00e8le est ouvert du lundi au samedi de 7 h \u00e0 21 h et le dimanche de 9 h \u00e0 18 h (MST). Notre centrale de t\u00e9l\u00e9surveillance est ouverte 24 heures sur 24, 7 jours sur 7, pour surveiller et prot\u00e9ger votre maison, y compris les jours f\u00e9ri\u00e9s.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5765\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5765\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Mon syst\u00e8me a des probl\u00e8mes, que puis-je faire ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5765\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5765\"><p>Nous disposons d&rsquo;un grand nombre d&#8217;employ\u00e9s qualifi\u00e9s pour vous aider \u00e0 r\u00e9soudre vos probl\u00e8mes. Pour vous faciliter la t\u00e2che, nous avons mis en place un num\u00e9ro vert que vous pouvez appeler pour obtenir une assistance technique :<br \/>1-855-238-4826<br \/>. Vous pouvez \u00e9galement obtenir une assistance imm\u00e9diate en consultant notre section \u00ab\u00a0Comment faire\u00a0\u00bb, o\u00f9 vous trouverez des formations vid\u00e9o conviviales et des explications sur le fonctionnement de votre syst\u00e8me.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5766\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5766\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Puis-je r\u00e9silier mon contrat ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5766\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5766\"><p>Oui. Si vous \u00eates au Canada, vous pouvez r\u00e9silier votre contrat pour quelque raison que ce soit ou sans aucune raison pendant les dix (10) jours qui suivent la signature de votre contrat. Si vous \u00eates aux \u00c9tats-Unis, vous pouvez r\u00e9silier votre contrat, pour quelque raison que ce soit ou sans aucune raison, dans les trois (3) jours qui suivent la signature de votre contrat.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5767\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-5767\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Le syst\u00e8me est-il assorti d'une garantie ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5767\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-5767\"><p>Oui. Pendant les quatre-vingt-dix (90) premiers jours, votre syst\u00e8me est enti\u00e8rement couvert par la garantie. Cependant, la garantie ne couvre que l&rsquo;\u00e9quipement que nous installons dans votre maison, pas l&rsquo;\u00e9quipement qui \u00e9tait d\u00e9j\u00e0 pr\u00e9sent ou les produits qui se connectent \u00e0 votre syst\u00e8me et qui ne sont pas fournis par Fluent. Si vous rencontrez des probl\u00e8mes avec votre \u00e9quipement, m\u00eame si le probl\u00e8me est d\u00fb \u00e0 une erreur de l&rsquo;utilisateur, \u00e0 la m\u00e9t\u00e9o ou \u00e0 toute autre raison, nous enverrons un technicien \u00e0 votre domicile, remplacerons l&rsquo;\u00e9quipement sans frais pour vous si n\u00e9cessaire et prendrons toute autre mesure corrective sans frais pour vous. \u00c0 l&rsquo;expiration du d\u00e9lai de quatre-vingt-dix (90) jours, nous continuerons \u00e0 garantir notre \u00e9quipement. Si votre \u00e9quipement doit \u00eatre remplac\u00e9 en raison d&rsquo;une usure normale, il le sera sans frais pour vous. Cependant, si un technicien est requis pour remplacer l&rsquo;\u00e9quipement, Fluent s&rsquo;arrangera pour le faire \u00e0 notre taux de frais de d\u00e9placement en vigueur.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5768\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-5768\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment t\u00e9l\u00e9charger l'application mobile ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5768\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-5768\"><p>Pour t\u00e9l\u00e9charger l&rsquo;application Fluent et acc\u00e9der aux contr\u00f4les de votre syst\u00e8me depuis n&rsquo;importe o\u00f9 dans le monde \u00e0 l&rsquo;aide de votre appareil mobile, visitez les liens suivants. N&rsquo;oubliez pas que vous devez avoir l&rsquo;un des forfaits suivants pour b\u00e9n\u00e9ficier de cette fonctionnalit\u00e9 : Security+, Energy+, Whole Home+.<br \/>Apple : https:\/\/itunes.apple.com\/us\/app\/fluent-home\/id1082778806?mt=8<br \/>Android : https:\/\/play.google.com\/store\/apps\/details?id=com.alarm.alarmmobile.android.fluent&amp;hl=en<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5769\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-5769\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Puis-je b\u00e9n\u00e9ficier d'une r\u00e9duction sur mon assurance habitation ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5769\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-5769\"><p>La plupart des compagnies d&rsquo;assurance offrent une r\u00e9duction importante aux propri\u00e9taires qui fournissent la preuve d&rsquo;un syst\u00e8me de s\u00e9curit\u00e9 v\u00e9rifi\u00e9. Contactez votre propre compagnie d&rsquo;assurance pour vous renseigner sur les r\u00e9ductions qu&rsquo;elle propose. Vous pouvez \u00e9galement demander un certificat de syst\u00e8me d&rsquo;alarme domestique Fluent \u00e0 envoyer \u00e0 votre compagnie d&rsquo;assurance en contactant notre \u00e9quipe de fid\u00e9lisation de la client\u00e8le ou par le biais du portail client.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-57610\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-57610\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Puis-je modifier ma date de facturation ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-57610\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-57610\"><p>Certainement. Nous facturons tous les cinq jours du mois, ce qui permet \u00e0 nos clients de choisir entre cinq (5) jours diff\u00e9rents et pratiques. Vous pouvez recevoir votre facture le 1er, le 5, le 10, le 15, le 20 ou le 25 du mois, selon ce qui vous convient le mieux.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-57611\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-57611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Ai-je besoin d'un permis pour mon syst\u00e8me d'alarme ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-57611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-57611\"><p>Certaines villes exigent que vous enregistriez votre syst\u00e8me d&rsquo;alarme, d&rsquo;autres non. Les frais d&rsquo;enregistrement et les exigences varient d&rsquo;une ville \u00e0 l&rsquo;autre. Veuillez consulter le site web de votre municipalit\u00e9 pour plus d&rsquo;informations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-57612\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-57612\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Est-ce que Fluent a une politique militaire sp\u00e9ciale ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-57612\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-57612\"><p>Oui, nous le faisons ! Vous pouvez en savoir plus ici.<\/p><p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [{\n    \"@type\": \"Question\",\n    \"name\": \"I\u2019m moving. May I take my system with me?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Yes! We offer removal, transport and reinstallation services to all of our customers. The cost may vary but it is typically $99 to move a system to your new location and we will provide monitoring services at your new location as long as your new location is an area where we provide such services. We simply request you provide a 30 day notice of your move so we can coordinate your installation.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Which states\/provinces do you service?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Please visit our Licensing to learn if Fluent is available in your area.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Where are you located?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Our base of operations and headquarters in Canada is located in Edmonton, Alberta. Our corporate office in the United States is located in Draper, UT\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What hours is your call center open?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Our technical and customer loyalty support call center is open Mon-Sat 7am 9pm, Sunday 9am-6pm MST. Our central monitoring station is open 24\/7 to monitor and protect your home including holidays.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"My system is having problems, what can I do?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"We have many skilled staff members qualified to assist you with any issues you have. For your convenience, we have a toll free number you can call for technical assistance which is\n1-855-238-4826\n. You may also get immediate assistance by visiting our How To section for user friendly video trainings and walkthroughs on how to operate your system.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"May I cancel my agreement?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Yes. If you are in Canada, you may cancel your agreement for any reason or for no reason at all for ten (10) days after you sign your agreement. If you are in the United States, you may cancel your agreement for any reason or for no reason at all for three (3) days after you sign your agreement.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Does the system come with a warranty?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Yes. For the first ninety (90) days, your system is fully covered under warranty. However, the warranty only covers equipment that we install in your home, not equipment that was already present or products that connect with your system not provided by Fluent. If you experience any issues with your equipment even if the problem is due to user error, weather or any other reason, we will send a technician to your home, replace the equipment at no cost to you if necessary and take any other remedial action at no cost to you. After the ninety (90) days has expired, we will continue to stand behind our equipment. If your equipment requires replacement due to normal wear and tear, it will be replaced at no cost to you. However, if a technician is required to replace the equipment, Fluent Home will arrange to do so at our then prevailing travel fee rate.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"How do I download the mobile app?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"To download the Fluent Home app and access your system controls from anywhere in the world using your mobile device visit the following links. Please keep in mind that you will need to have one of the following packages to be eligible for this feature: Security+, Energy+, Whole Home+.\nApple: https:\/\/itunes.apple.com\/us\/app\/fluent-home\/id1082778806?mt=8\nAndroid: https:\/\/play.google.com\/store\/apps\/details?id=com.alarm.alarmmobile.android.fluent&hl=en\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"May I get a discount on my homeowner\u2019s insurance?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Most insurance companies offer a significant discount for homeowners who provide evidence of a verified security system. Contact your own insurance company to inquire about their discounts. You can also request a Fluent home alarm system certificate to send to your insurance company by contacting our customer loyalty team or through the customer portal.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"May I change my billing date?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Certainly. We bill every five days of the month giving our customers five (5) different and convenient days to choose from. You can receive your bill on the 1st, 5th, 10th, 15th, 20th, or 25th of the month whichever is most convenient for you.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Do I need a permit for my alarm system?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Some cities do require you to register your alarm system and some cities do not. Registration fees and requirements will vary by city. Please visit your local municipal website for more information.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Does Fluent Home have a special military policy?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Yes we do! You can learn more about it here.\"\n    }\n  }]\n}\n<\/script><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Je d\\u00e9m\\u00e9nage. Puis-je emporter mon syst\\u00e8me ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui ! Nous proposons des services de retrait, de transport et de r\\u00e9installation \\u00e0 tous nos clients. Le co\\u00fbt peut varier, mais il est g\\u00e9n\\u00e9ralement de 99 $ pour d\\u00e9placer un syst\\u00e8me vers votre nouvel emplacement et nous fournirons des services de surveillance \\u00e0 votre nouvel emplacement, \\u00e0 condition que votre nouvel emplacement soit une zone o\\u00f9 nous fournissons de tels services. Nous vous demandons simplement de nous avertir 30 jours \\u00e0 l&rsquo;avance de votre d\\u00e9m\\u00e9nagement afin que nous puissions coordonner votre installation.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quels sont les \\u00c9tats\\\/provinces que vous desservez ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Veuillez consulter nos Licences pour savoir si Fluent est disponible dans votre r\\u00e9gion.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"O\\u00f9 \\u00eates-vous situ\\u00e9 ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Notre base d&rsquo;op\\u00e9rations et notre si\\u00e8ge social au Canada sont situ\\u00e9s \\u00e0 Edmonton, en Alberta. Notre si\\u00e8ge social aux \\u00c9tats-Unis est situ\\u00e9 \\u00e0 Draper, UT.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quelles sont les heures d'ouverture de votre centre d'appel ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Notre centre d&rsquo;appel technique et de fid\\u00e9lisation de la client\\u00e8le est ouvert du lundi au samedi de 7 h \\u00e0 21 h et le dimanche de 9 h \\u00e0 18 h (MST). Notre centrale de t\\u00e9l\\u00e9surveillance est ouverte 24 heures sur 24, 7 jours sur 7, pour surveiller et prot\\u00e9ger votre maison, y compris les jours f\\u00e9ri\\u00e9s.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Mon syst\\u00e8me a des probl\\u00e8mes, que puis-je faire ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Nous disposons d&rsquo;un grand nombre d&#8217;employ\\u00e9s qualifi\\u00e9s pour vous aider \\u00e0 r\\u00e9soudre vos probl\\u00e8mes. Pour vous faciliter la t\\u00e2che, nous avons mis en place un num\\u00e9ro vert que vous pouvez appeler pour obtenir une assistance technique :<br \\\/>1-855-238-4826<br \\\/>. Vous pouvez \\u00e9galement obtenir une assistance imm\\u00e9diate en consultant notre section \\u00ab\\u00a0Comment faire\\u00a0\\u00bb, o\\u00f9 vous trouverez des formations vid\\u00e9o conviviales et des explications sur le fonctionnement de votre syst\\u00e8me.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Puis-je r\\u00e9silier mon contrat ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui. Si vous \\u00eates au Canada, vous pouvez r\\u00e9silier votre contrat pour quelque raison que ce soit ou sans aucune raison pendant les dix (10) jours qui suivent la signature de votre contrat. Si vous \\u00eates aux \\u00c9tats-Unis, vous pouvez r\\u00e9silier votre contrat, pour quelque raison que ce soit ou sans aucune raison, dans les trois (3) jours qui suivent la signature de votre contrat.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Le syst\\u00e8me est-il assorti d'une garantie ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui. Pendant les quatre-vingt-dix (90) premiers jours, votre syst\\u00e8me est enti\\u00e8rement couvert par la garantie. Cependant, la garantie ne couvre que l&rsquo;\\u00e9quipement que nous installons dans votre maison, pas l&rsquo;\\u00e9quipement qui \\u00e9tait d\\u00e9j\\u00e0 pr\\u00e9sent ou les produits qui se connectent \\u00e0 votre syst\\u00e8me et qui ne sont pas fournis par Fluent. Si vous rencontrez des probl\\u00e8mes avec votre \\u00e9quipement, m\\u00eame si le probl\\u00e8me est d\\u00fb \\u00e0 une erreur de l&rsquo;utilisateur, \\u00e0 la m\\u00e9t\\u00e9o ou \\u00e0 toute autre raison, nous enverrons un technicien \\u00e0 votre domicile, remplacerons l&rsquo;\\u00e9quipement sans frais pour vous si n\\u00e9cessaire et prendrons toute autre mesure corrective sans frais pour vous. \\u00c0 l&rsquo;expiration du d\\u00e9lai de quatre-vingt-dix (90) jours, nous continuerons \\u00e0 garantir notre \\u00e9quipement. Si votre \\u00e9quipement doit \\u00eatre remplac\\u00e9 en raison d&rsquo;une usure normale, il le sera sans frais pour vous. Cependant, si un technicien est requis pour remplacer l&rsquo;\\u00e9quipement, Fluent s&rsquo;arrangera pour le faire \\u00e0 notre taux de frais de d\\u00e9placement en vigueur.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Comment t\\u00e9l\\u00e9charger l'application mobile ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Pour t\\u00e9l\\u00e9charger l&rsquo;application Fluent et acc\\u00e9der aux contr\\u00f4les de votre syst\\u00e8me depuis n&rsquo;importe o\\u00f9 dans le monde \\u00e0 l&rsquo;aide de votre appareil mobile, visitez les liens suivants. N&rsquo;oubliez pas que vous devez avoir l&rsquo;un des forfaits suivants pour b\\u00e9n\\u00e9ficier de cette fonctionnalit\\u00e9 : Security+, Energy+, Whole Home+.<br \\\/>Apple : https:\\\/\\\/itunes.apple.com\\\/us\\\/app\\\/fluent-home\\\/id1082778806?mt=8<br \\\/>Android : https:\\\/\\\/play.google.com\\\/store\\\/apps\\\/details?id=com.alarm.alarmmobile.android.fluent&amp;hl=en<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Puis-je b\\u00e9n\\u00e9ficier d'une r\\u00e9duction sur mon assurance habitation ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>La plupart des compagnies d&rsquo;assurance offrent une r\\u00e9duction importante aux propri\\u00e9taires qui fournissent la preuve d&rsquo;un syst\\u00e8me de s\\u00e9curit\\u00e9 v\\u00e9rifi\\u00e9. Contactez votre propre compagnie d&rsquo;assurance pour vous renseigner sur les r\\u00e9ductions qu&rsquo;elle propose. Vous pouvez \\u00e9galement demander un certificat de syst\\u00e8me d&rsquo;alarme domestique Fluent \\u00e0 envoyer \\u00e0 votre compagnie d&rsquo;assurance en contactant notre \\u00e9quipe de fid\\u00e9lisation de la client\\u00e8le ou par le biais du portail client.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Puis-je modifier ma date de facturation ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Certainement. Nous facturons tous les cinq jours du mois, ce qui permet \\u00e0 nos clients de choisir entre cinq (5) jours diff\\u00e9rents et pratiques. Vous pouvez recevoir votre facture le 1er, le 5, le 10, le 15, le 20 ou le 25 du mois, selon ce qui vous convient le mieux.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Ai-je besoin d'un permis pour mon syst\\u00e8me d'alarme ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Certaines villes exigent que vous enregistriez votre syst\\u00e8me d&rsquo;alarme, d&rsquo;autres non. Les frais d&rsquo;enregistrement et les exigences varient d&rsquo;une ville \\u00e0 l&rsquo;autre. Veuillez consulter le site web de votre municipalit\\u00e9 pour plus d&rsquo;informations.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Est-ce que Fluent a une politique militaire sp\\u00e9ciale ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui, nous le faisons ! Vous pouvez en savoir plus ici.<\\\/p><p><script type=\\\"application\\\/ld+json\\\">\\n{\\n  \\\"@context\\\": \\\"https:\\\/\\\/schema.org\\\",\\n  \\\"@type\\\": \\\"FAQPage\\\",\\n  \\\"mainEntity\\\": [{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"I\\u2019m moving. May I take my system with me?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Yes! We offer removal, transport and reinstallation services to all of our customers. The cost may vary but it is typically $99 to move a system to your new location and we will provide monitoring services at your new location as long as your new location is an area where we provide such services. We simply request you provide a 30 day notice of your move so we can coordinate your installation.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"Which states\\\/provinces do you service?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Please visit our Licensing to learn if Fluent is available in your area.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"Where are you located?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Our base of operations and headquarters in Canada is located in Edmonton, Alberta. Our corporate office in the United States is located in Draper, UT\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"What hours is your call center open?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Our technical and customer loyalty support call center is open Mon-Sat 7am 9pm, Sunday 9am-6pm MST. Our central monitoring station is open 24\\\/7 to monitor and protect your home including holidays.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"My system is having problems, what can I do?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"We have many skilled staff members qualified to assist you with any issues you have. For your convenience, we have a toll free number you can call for technical assistance which is\\n1-855-238-4826\\n. You may also get immediate assistance by visiting our How To section for user friendly video trainings and walkthroughs on how to operate your system.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"May I cancel my agreement?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Yes. If you are in Canada, you may cancel your agreement for any reason or for no reason at all for ten (10) days after you sign your agreement. If you are in the United States, you may cancel your agreement for any reason or for no reason at all for three (3) days after you sign your agreement.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"Does the system come with a warranty?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Yes. For the first ninety (90) days, your system is fully covered under warranty. However, the warranty only covers equipment that we install in your home, not equipment that was already present or products that connect with your system not provided by Fluent. If you experience any issues with your equipment even if the problem is due to user error, weather or any other reason, we will send a technician to your home, replace the equipment at no cost to you if necessary and take any other remedial action at no cost to you. After the ninety (90) days has expired, we will continue to stand behind our equipment. If your equipment requires replacement due to normal wear and tear, it will be replaced at no cost to you. However, if a technician is required to replace the equipment, Fluent Home will arrange to do so at our then prevailing travel fee rate.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"How do I download the mobile app?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"To download the Fluent Home app and access your system controls from anywhere in the world using your mobile device visit the following links. Please keep in mind that you will need to have one of the following packages to be eligible for this feature: Security+, Energy+, Whole Home+.\\nApple: https:\\\/\\\/itunes.apple.com\\\/us\\\/app\\\/fluent-home\\\/id1082778806?mt=8\\nAndroid: https:\\\/\\\/play.google.com\\\/store\\\/apps\\\/details?id=com.alarm.alarmmobile.android.fluent&hl=en\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"May I get a discount on my homeowner\\u2019s insurance?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Most insurance companies offer a significant discount for homeowners who provide evidence of a verified security system. Contact your own insurance company to inquire about their discounts. You can also request a Fluent home alarm system certificate to send to your insurance company by contacting our customer loyalty team or through the customer portal.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"May I change my billing date?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Certainly. We bill every five days of the month giving our customers five (5) different and convenient days to choose from. You can receive your bill on the 1st, 5th, 10th, 15th, 20th, or 25th of the month whichever is most convenient for you.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"Do I need a permit for my alarm system?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Some cities do require you to register your alarm system and some cities do not. Registration fees and requirements will vary by city. Please visit your local municipal website for more information.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"Does Fluent Home have a special military policy?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Yes we do! You can learn more about it here.\\\"\\n    }\\n  }]\\n}\\n<\\\/script><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aac1f20 toggle-qna elementor-widget elementor-widget-toggle\" data-id=\"aac1f20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1791\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1791\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Je d\u00e9m\u00e9nage. Puis-je emporter mon syst\u00e8me ? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1791\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1791\"><p>Oui ! Nous proposons des services de retrait, de transport et de r\u00e9installation \u00e0 tous nos clients. Le co\u00fbt peut varier, mais il est g\u00e9n\u00e9ralement de 99 $ pour d\u00e9placer un syst\u00e8me vers votre nouvel emplacement et nous fournirons des services de surveillance \u00e0 votre nouvel emplacement, \u00e0 condition que votre nouvel emplacement soit une zone o\u00f9 nous fournissons de tels services. Nous vous demandons simplement de nous avertir 30 jours \u00e0 l&rsquo;avance de votre d\u00e9m\u00e9nagement afin que nous puissions coordonner votre installation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1792\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1792\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quels sont les \u00c9tats\/provinces que vous desservez ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1792\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1792\"><p>Veuillez consulter nos Licences pour savoir si Fluent est disponible dans votre r\u00e9gion.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1793\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1793\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">O\u00f9 \u00eates-vous situ\u00e9 ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1793\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1793\"><p>Notre base d&rsquo;op\u00e9rations et notre si\u00e8ge social au Canada sont situ\u00e9s \u00e0 Edmonton, en Alberta. Notre si\u00e8ge social aux \u00c9tats-Unis est situ\u00e9 \u00e0 Draper, UT.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1794\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1794\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quelles sont les heures d'ouverture de votre centre d'appel ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1794\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1794\"><p>Notre centre d&rsquo;appel technique et de fid\u00e9lisation de la client\u00e8le est ouvert du lundi au samedi de 7 h \u00e0 21 h et le dimanche de 9 h \u00e0 18 h (MST). Notre centrale de t\u00e9l\u00e9surveillance est ouverte 24 heures sur 24, 7 jours sur 7, pour surveiller et prot\u00e9ger votre maison, y compris les jours f\u00e9ri\u00e9s.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1795\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1795\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Mon syst\u00e8me a des probl\u00e8mes, que puis-je faire ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1795\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1795\"><p>Nous disposons d&rsquo;un grand nombre d&#8217;employ\u00e9s qualifi\u00e9s pour vous aider \u00e0 r\u00e9soudre vos probl\u00e8mes. Pour vous faciliter la t\u00e2che, nous avons mis en place un num\u00e9ro vert que vous pouvez appeler pour obtenir une assistance technique :<br \/>1-855-238-4826<br \/>. Vous pouvez \u00e9galement obtenir une assistance imm\u00e9diate en consultant notre section \u00ab\u00a0Comment faire\u00a0\u00bb, o\u00f9 vous trouverez des formations vid\u00e9o conviviales et des explications sur le fonctionnement de votre syst\u00e8me.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1796\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1796\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Puis-je r\u00e9silier mon contrat ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1796\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1796\"><p>Oui. Si vous \u00eates au Canada, vous pouvez r\u00e9silier votre contrat pour quelque raison que ce soit ou sans aucune raison pendant les dix (10) jours qui suivent la signature de votre contrat. Si vous \u00eates aux \u00c9tats-Unis, vous pouvez r\u00e9silier votre contrat, pour quelque raison que ce soit ou sans aucune raison, dans les trois (3) jours qui suivent la signature de votre contrat.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1797\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1797\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Le syst\u00e8me est-il assorti d'une garantie ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1797\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1797\"><p>Oui. Pendant les quatre-vingt-dix (90) premiers jours, votre syst\u00e8me est enti\u00e8rement couvert par la garantie. Cependant, la garantie ne couvre que l&rsquo;\u00e9quipement que nous installons dans votre maison, pas l&rsquo;\u00e9quipement qui \u00e9tait d\u00e9j\u00e0 pr\u00e9sent ou les produits qui se connectent \u00e0 votre syst\u00e8me et qui ne sont pas fournis par Fluent. Si vous rencontrez des probl\u00e8mes avec votre \u00e9quipement, m\u00eame si le probl\u00e8me est d\u00fb \u00e0 une erreur de l&rsquo;utilisateur, \u00e0 la m\u00e9t\u00e9o ou \u00e0 toute autre raison, nous enverrons un technicien \u00e0 votre domicile, remplacerons l&rsquo;\u00e9quipement sans frais pour vous si n\u00e9cessaire et prendrons toute autre mesure corrective sans frais pour vous. \u00c0 l&rsquo;expiration du d\u00e9lai de quatre-vingt-dix (90) jours, nous continuerons \u00e0 garantir notre \u00e9quipement. Si votre \u00e9quipement doit \u00eatre remplac\u00e9 en raison d&rsquo;une usure normale, il le sera sans frais pour vous. Cependant, si un technicien est requis pour remplacer l&rsquo;\u00e9quipement, Fluent s&rsquo;arrangera pour le faire \u00e0 notre taux de frais de d\u00e9placement en vigueur.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1798\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1798\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment t\u00e9l\u00e9charger l'application mobile ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1798\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1798\"><p>Pour t\u00e9l\u00e9charger l&rsquo;application Fluent et acc\u00e9der aux contr\u00f4les de votre syst\u00e8me depuis n&rsquo;importe o\u00f9 dans le monde \u00e0 l&rsquo;aide de votre appareil mobile, visitez les liens suivants. N&rsquo;oubliez pas que vous devez avoir l&rsquo;un des forfaits suivants pour b\u00e9n\u00e9ficier de cette fonctionnalit\u00e9 : Security+, Energy+, Whole Home+.<br \/>Apple : https:\/\/itunes.apple.com\/us\/app\/fluent-home\/id1082778806?mt=8<br \/>Android : https:\/\/play.google.com\/store\/apps\/details?id=com.alarm.alarmmobile.android.fluent&amp;hl=en<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1799\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1799\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Puis-je b\u00e9n\u00e9ficier d'une r\u00e9duction sur mon assurance habitation ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1799\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1799\"><p>La plupart des compagnies d&rsquo;assurance offrent une r\u00e9duction importante aux propri\u00e9taires qui fournissent la preuve d&rsquo;un syst\u00e8me de s\u00e9curit\u00e9 v\u00e9rifi\u00e9. Contactez votre propre compagnie d&rsquo;assurance pour vous renseigner sur les r\u00e9ductions qu&rsquo;elle propose. Vous pouvez \u00e9galement demander un certificat de syst\u00e8me d&rsquo;alarme domestique Fluent \u00e0 envoyer \u00e0 votre compagnie d&rsquo;assurance en contactant notre \u00e9quipe de fid\u00e9lisation de la client\u00e8le ou par le biais du portail client.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-17910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Puis-je modifier ma date de facturation ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-17910\"><p>Certainement. Nous facturons tous les cinq jours du mois, ce qui permet \u00e0 nos clients de choisir entre cinq (5) jours diff\u00e9rents et pratiques. Vous pouvez recevoir votre facture le 1er, le 5, le 10, le 15, le 20 ou le 25 du mois, selon ce qui vous convient le mieux.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-17911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Ai-je besoin d'un permis pour mon syst\u00e8me d'alarme ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-17911\"><p>Certaines villes exigent que vous enregistriez votre syst\u00e8me d&rsquo;alarme, d&rsquo;autres non. Les frais d&rsquo;enregistrement et les exigences varient d&rsquo;une ville \u00e0 l&rsquo;autre. Veuillez consulter le site web de votre municipalit\u00e9 pour plus d&rsquo;informations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-17912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-17912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Est-ce que Fluent a une politique militaire sp\u00e9ciale ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-17912\"><p>Oui, nous le faisons ! Vous pouvez en savoir plus ici.<\/p><p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [{\n    \"@type\": \"Question\",\n    \"name\": \"I\u2019m moving. May I take my system with me?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Yes! We offer removal, transport and reinstallation services to all of our customers. The cost may vary but it is typically $99 to move a system to your new location and we will provide monitoring services at your new location as long as your new location is an area where we provide such services. We simply request you provide a 30 day notice of your move so we can coordinate your installation.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Which states\/provinces do you service?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Please visit our Licensing to learn if Fluent is available in your area.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Where are you located?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Our base of operations and headquarters in Canada is located in Edmonton, Alberta. Our corporate office in the United States is located in Draper, UT\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What hours is your call center open?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Our technical and customer loyalty support call center is open Mon-Sat 7am 9pm, Sunday 9am-6pm MST. Our central monitoring station is open 24\/7 to monitor and protect your home including holidays.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"My system is having problems, what can I do?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"We have many skilled staff members qualified to assist you with any issues you have. For your convenience, we have a toll free number you can call for technical assistance which is\n1-855-238-4826\n. You may also get immediate assistance by visiting our How To section for user friendly video trainings and walkthroughs on how to operate your system.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"May I cancel my agreement?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Yes. If you are in Canada, you may cancel your agreement for any reason or for no reason at all for ten (10) days after you sign your agreement. If you are in the United States, you may cancel your agreement for any reason or for no reason at all for three (3) days after you sign your agreement.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Does the system come with a warranty?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Yes. For the first ninety (90) days, your system is fully covered under warranty. However, the warranty only covers equipment that we install in your home, not equipment that was already present or products that connect with your system not provided by Fluent. If you experience any issues with your equipment even if the problem is due to user error, weather or any other reason, we will send a technician to your home, replace the equipment at no cost to you if necessary and take any other remedial action at no cost to you. After the ninety (90) days has expired, we will continue to stand behind our equipment. If your equipment requires replacement due to normal wear and tear, it will be replaced at no cost to you. However, if a technician is required to replace the equipment, Fluent Home will arrange to do so at our then prevailing travel fee rate.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"How do I download the mobile app?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"To download the Fluent Home app and access your system controls from anywhere in the world using your mobile device visit the following links. Please keep in mind that you will need to have one of the following packages to be eligible for this feature: Security+, Energy+, Whole Home+.\nApple: https:\/\/itunes.apple.com\/us\/app\/fluent-home\/id1082778806?mt=8\nAndroid: https:\/\/play.google.com\/store\/apps\/details?id=com.alarm.alarmmobile.android.fluent&hl=en\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"May I get a discount on my homeowner\u2019s insurance?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Most insurance companies offer a significant discount for homeowners who provide evidence of a verified security system. Contact your own insurance company to inquire about their discounts. You can also request a Fluent home alarm system certificate to send to your insurance company by contacting our customer loyalty team or through the customer portal.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"May I change my billing date?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Certainly. We bill every five days of the month giving our customers five (5) different and convenient days to choose from. You can receive your bill on the 1st, 5th, 10th, 15th, 20th, or 25th of the month whichever is most convenient for you.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Do I need a permit for my alarm system?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Some cities do require you to register your alarm system and some cities do not. Registration fees and requirements will vary by city. Please visit your local municipal website for more information.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Does Fluent Home have a special military policy?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Yes we do! You can learn more about it here.\"\n    }\n  }]\n}\n<\/script><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Je d\\u00e9m\\u00e9nage. Puis-je emporter mon syst\\u00e8me ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui ! Nous proposons des services de retrait, de transport et de r\\u00e9installation \\u00e0 tous nos clients. Le co\\u00fbt peut varier, mais il est g\\u00e9n\\u00e9ralement de 99 $ pour d\\u00e9placer un syst\\u00e8me vers votre nouvel emplacement et nous fournirons des services de surveillance \\u00e0 votre nouvel emplacement, \\u00e0 condition que votre nouvel emplacement soit une zone o\\u00f9 nous fournissons de tels services. Nous vous demandons simplement de nous avertir 30 jours \\u00e0 l&rsquo;avance de votre d\\u00e9m\\u00e9nagement afin que nous puissions coordonner votre installation.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quels sont les \\u00c9tats\\\/provinces que vous desservez ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Veuillez consulter nos Licences pour savoir si Fluent est disponible dans votre r\\u00e9gion.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"O\\u00f9 \\u00eates-vous situ\\u00e9 ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Notre base d&rsquo;op\\u00e9rations et notre si\\u00e8ge social au Canada sont situ\\u00e9s \\u00e0 Edmonton, en Alberta. Notre si\\u00e8ge social aux \\u00c9tats-Unis est situ\\u00e9 \\u00e0 Draper, UT.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quelles sont les heures d'ouverture de votre centre d'appel ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Notre centre d&rsquo;appel technique et de fid\\u00e9lisation de la client\\u00e8le est ouvert du lundi au samedi de 7 h \\u00e0 21 h et le dimanche de 9 h \\u00e0 18 h (MST). Notre centrale de t\\u00e9l\\u00e9surveillance est ouverte 24 heures sur 24, 7 jours sur 7, pour surveiller et prot\\u00e9ger votre maison, y compris les jours f\\u00e9ri\\u00e9s.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Mon syst\\u00e8me a des probl\\u00e8mes, que puis-je faire ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Nous disposons d&rsquo;un grand nombre d&#8217;employ\\u00e9s qualifi\\u00e9s pour vous aider \\u00e0 r\\u00e9soudre vos probl\\u00e8mes. Pour vous faciliter la t\\u00e2che, nous avons mis en place un num\\u00e9ro vert que vous pouvez appeler pour obtenir une assistance technique :<br \\\/>1-855-238-4826<br \\\/>. Vous pouvez \\u00e9galement obtenir une assistance imm\\u00e9diate en consultant notre section \\u00ab\\u00a0Comment faire\\u00a0\\u00bb, o\\u00f9 vous trouverez des formations vid\\u00e9o conviviales et des explications sur le fonctionnement de votre syst\\u00e8me.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Puis-je r\\u00e9silier mon contrat ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui. Si vous \\u00eates au Canada, vous pouvez r\\u00e9silier votre contrat pour quelque raison que ce soit ou sans aucune raison pendant les dix (10) jours qui suivent la signature de votre contrat. Si vous \\u00eates aux \\u00c9tats-Unis, vous pouvez r\\u00e9silier votre contrat, pour quelque raison que ce soit ou sans aucune raison, dans les trois (3) jours qui suivent la signature de votre contrat.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Le syst\\u00e8me est-il assorti d'une garantie ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui. Pendant les quatre-vingt-dix (90) premiers jours, votre syst\\u00e8me est enti\\u00e8rement couvert par la garantie. Cependant, la garantie ne couvre que l&rsquo;\\u00e9quipement que nous installons dans votre maison, pas l&rsquo;\\u00e9quipement qui \\u00e9tait d\\u00e9j\\u00e0 pr\\u00e9sent ou les produits qui se connectent \\u00e0 votre syst\\u00e8me et qui ne sont pas fournis par Fluent. Si vous rencontrez des probl\\u00e8mes avec votre \\u00e9quipement, m\\u00eame si le probl\\u00e8me est d\\u00fb \\u00e0 une erreur de l&rsquo;utilisateur, \\u00e0 la m\\u00e9t\\u00e9o ou \\u00e0 toute autre raison, nous enverrons un technicien \\u00e0 votre domicile, remplacerons l&rsquo;\\u00e9quipement sans frais pour vous si n\\u00e9cessaire et prendrons toute autre mesure corrective sans frais pour vous. \\u00c0 l&rsquo;expiration du d\\u00e9lai de quatre-vingt-dix (90) jours, nous continuerons \\u00e0 garantir notre \\u00e9quipement. Si votre \\u00e9quipement doit \\u00eatre remplac\\u00e9 en raison d&rsquo;une usure normale, il le sera sans frais pour vous. Cependant, si un technicien est requis pour remplacer l&rsquo;\\u00e9quipement, Fluent s&rsquo;arrangera pour le faire \\u00e0 notre taux de frais de d\\u00e9placement en vigueur.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Comment t\\u00e9l\\u00e9charger l'application mobile ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Pour t\\u00e9l\\u00e9charger l&rsquo;application Fluent et acc\\u00e9der aux contr\\u00f4les de votre syst\\u00e8me depuis n&rsquo;importe o\\u00f9 dans le monde \\u00e0 l&rsquo;aide de votre appareil mobile, visitez les liens suivants. N&rsquo;oubliez pas que vous devez avoir l&rsquo;un des forfaits suivants pour b\\u00e9n\\u00e9ficier de cette fonctionnalit\\u00e9 : Security+, Energy+, Whole Home+.<br \\\/>Apple : https:\\\/\\\/itunes.apple.com\\\/us\\\/app\\\/fluent-home\\\/id1082778806?mt=8<br \\\/>Android : https:\\\/\\\/play.google.com\\\/store\\\/apps\\\/details?id=com.alarm.alarmmobile.android.fluent&amp;hl=en<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Puis-je b\\u00e9n\\u00e9ficier d'une r\\u00e9duction sur mon assurance habitation ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>La plupart des compagnies d&rsquo;assurance offrent une r\\u00e9duction importante aux propri\\u00e9taires qui fournissent la preuve d&rsquo;un syst\\u00e8me de s\\u00e9curit\\u00e9 v\\u00e9rifi\\u00e9. Contactez votre propre compagnie d&rsquo;assurance pour vous renseigner sur les r\\u00e9ductions qu&rsquo;elle propose. Vous pouvez \\u00e9galement demander un certificat de syst\\u00e8me d&rsquo;alarme domestique Fluent \\u00e0 envoyer \\u00e0 votre compagnie d&rsquo;assurance en contactant notre \\u00e9quipe de fid\\u00e9lisation de la client\\u00e8le ou par le biais du portail client.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Puis-je modifier ma date de facturation ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Certainement. Nous facturons tous les cinq jours du mois, ce qui permet \\u00e0 nos clients de choisir entre cinq (5) jours diff\\u00e9rents et pratiques. Vous pouvez recevoir votre facture le 1er, le 5, le 10, le 15, le 20 ou le 25 du mois, selon ce qui vous convient le mieux.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Ai-je besoin d'un permis pour mon syst\\u00e8me d'alarme ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Certaines villes exigent que vous enregistriez votre syst\\u00e8me d&rsquo;alarme, d&rsquo;autres non. Les frais d&rsquo;enregistrement et les exigences varient d&rsquo;une ville \\u00e0 l&rsquo;autre. Veuillez consulter le site web de votre municipalit\\u00e9 pour plus d&rsquo;informations.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Est-ce que Fluent a une politique militaire sp\\u00e9ciale ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui, nous le faisons ! Vous pouvez en savoir plus ici.<\\\/p><p><script type=\\\"application\\\/ld+json\\\">\\n{\\n  \\\"@context\\\": \\\"https:\\\/\\\/schema.org\\\",\\n  \\\"@type\\\": \\\"FAQPage\\\",\\n  \\\"mainEntity\\\": [{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"I\\u2019m moving. May I take my system with me?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Yes! We offer removal, transport and reinstallation services to all of our customers. The cost may vary but it is typically $99 to move a system to your new location and we will provide monitoring services at your new location as long as your new location is an area where we provide such services. We simply request you provide a 30 day notice of your move so we can coordinate your installation.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"Which states\\\/provinces do you service?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Please visit our Licensing to learn if Fluent is available in your area.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"Where are you located?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Our base of operations and headquarters in Canada is located in Edmonton, Alberta. Our corporate office in the United States is located in Draper, UT\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"What hours is your call center open?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Our technical and customer loyalty support call center is open Mon-Sat 7am 9pm, Sunday 9am-6pm MST. Our central monitoring station is open 24\\\/7 to monitor and protect your home including holidays.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"My system is having problems, what can I do?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"We have many skilled staff members qualified to assist you with any issues you have. For your convenience, we have a toll free number you can call for technical assistance which is\\n1-855-238-4826\\n. You may also get immediate assistance by visiting our How To section for user friendly video trainings and walkthroughs on how to operate your system.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"May I cancel my agreement?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Yes. If you are in Canada, you may cancel your agreement for any reason or for no reason at all for ten (10) days after you sign your agreement. If you are in the United States, you may cancel your agreement for any reason or for no reason at all for three (3) days after you sign your agreement.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"Does the system come with a warranty?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Yes. For the first ninety (90) days, your system is fully covered under warranty. However, the warranty only covers equipment that we install in your home, not equipment that was already present or products that connect with your system not provided by Fluent. If you experience any issues with your equipment even if the problem is due to user error, weather or any other reason, we will send a technician to your home, replace the equipment at no cost to you if necessary and take any other remedial action at no cost to you. After the ninety (90) days has expired, we will continue to stand behind our equipment. If your equipment requires replacement due to normal wear and tear, it will be replaced at no cost to you. However, if a technician is required to replace the equipment, Fluent Home will arrange to do so at our then prevailing travel fee rate.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"How do I download the mobile app?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"To download the Fluent Home app and access your system controls from anywhere in the world using your mobile device visit the following links. Please keep in mind that you will need to have one of the following packages to be eligible for this feature: Security+, Energy+, Whole Home+.\\nApple: https:\\\/\\\/itunes.apple.com\\\/us\\\/app\\\/fluent-home\\\/id1082778806?mt=8\\nAndroid: https:\\\/\\\/play.google.com\\\/store\\\/apps\\\/details?id=com.alarm.alarmmobile.android.fluent&hl=en\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"May I get a discount on my homeowner\\u2019s insurance?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Most insurance companies offer a significant discount for homeowners who provide evidence of a verified security system. Contact your own insurance company to inquire about their discounts. You can also request a Fluent home alarm system certificate to send to your insurance company by contacting our customer loyalty team or through the customer portal.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"May I change my billing date?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Certainly. We bill every five days of the month giving our customers five (5) different and convenient days to choose from. You can receive your bill on the 1st, 5th, 10th, 15th, 20th, or 25th of the month whichever is most convenient for you.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"Do I need a permit for my alarm system?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Some cities do require you to register your alarm system and some cities do not. Registration fees and requirements will vary by city. Please visit your local municipal website for more information.\\\"\\n    }\\n  },{\\n    \\\"@type\\\": \\\"Question\\\",\\n    \\\"name\\\": \\\"Does Fluent Home have a special military policy?\\\",\\n    \\\"acceptedAnswer\\\": {\\n      \\\"@type\\\": \\\"Answer\\\",\\n      \\\"text\\\": \\\"Yes we do! You can learn more about it here.\\\"\\n    }\\n  }]\\n}\\n<\\\/script><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49c938d e-flex e-con-boxed e-con e-parent\" data-id=\"49c938d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8105c6 elementor-widget elementor-widget-template\" data-id=\"e8105c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"22213\" class=\"elementor elementor-22213 elementor-66 elementor-66\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb76d4 e-con-full e-flex e-con e-parent\" data-id=\"1bb76d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54b4988 elementor-widget elementor-widget-menu-anchor\" data-id=\"54b4988\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"formulairedecitation\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33a80d6 e-flex e-con-boxed e-con e-child\" data-id=\"33a80d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bbcdd0 e-con-full e-flex e-con e-child\" data-id=\"2bbcdd0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-dbfcbb8 e-flex e-con-boxed e-con e-child\" data-id=\"dbfcbb8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6371d32 e-con-full e-flex e-con e-child\" data-id=\"6371d32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-277e9b3 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"277e9b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Commencez \u00e0 b\u00e2tir votre syst\u00e8me de maison intelligente d\u00e8s aujourd'hui !<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ea59ef elementor-widget elementor-widget-heading\" data-id=\"3ea59ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">ou appelez le <a href=\"tel:855-238-4826\"><span style=\"color:#68d800\">855-238-4826<\/span><\/a> pour un devis personnalis\u00e9 GRATUIT.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e07dabf e-flex e-con-boxed e-con e-child\" data-id=\"e07dabf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1110ed9 elementor-button-align-end elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"1110ed9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nouveau formulaire\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"22213\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1110ed9\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Home Security &amp; Video Surveillance Systems in Nipawin | Fluent\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"20949\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-fname elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-fname\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPr\u00e9nom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[fname]\" id=\"form-field-fname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Pr\u00e9nom*\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-lname elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-lname\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNom de famille\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[lname]\" id=\"form-field-lname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom de famille*\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tAdresse \u00e9lectronique*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Adresse \u00e9lectronique*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-phone elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-phone\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNum\u00e9ro de t\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Num\u00e9ro de t\u00e9l\u00e9phone*\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-consent_field elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[consent_field]\" id=\"form-field-consent_field\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-consent_field\">En cliquant sur le bouton, vous signez \u00e9lectroniquement et consentez \u00e0 ce que fluent utilise des technologies automatis\u00e9es, y compris des appels, des textes et des messages pr\u00e9enregistr\u00e9s pour vous contacter aux coordonn\u00e9es fournies. Ce consentement n'est pas n\u00e9cessaire pour effectuer un achat. Consultez notre <a href=\"Https:\/\/www.Fluenthome.Com\/fr\/politique-de-confidentialite\/\" target=\"_blank\">politique de confidentialit\u00e9<\/a> et nos <a href=\"Https:\/\/www.Fluenthome.Com\/fr\/conditions-dutilisation-du-site-web\/\" target=\"_blank\">conditions d'utilisation<\/a> pour plus d'informations.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md elementor-animation-grow\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Commencez votre devis<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Je d\u00e9m\u00e9nage. Puis-je emporter mon syst\u00e8me ? Oui ! Nous proposons des services de retrait, de transport et de r\u00e9installation \u00e0 tous nos clients. Le co\u00fbt peut varier, mais il est g\u00e9n\u00e9ralement de 99 $ pour d\u00e9placer un syst\u00e8me vers votre nouvel emplacement et nous fournirons des services de surveillance \u00e0 votre nouvel emplacement, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-22128","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ et support - Fluent Home | S\u00e9curit\u00e9 domestique - Domotique<\/title>\n<meta name=\"description\" content=\"Obtenez toutes les r\u00e9ponses \u00e0 vos questions sur la page FAQ du support Fluent. 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